Frequently Asked Questions

How do I know if a customer can pay via Tap to Pay?

Plastic Card: Look for the contactless indicator on the card – it’s usually on the front but may be on the back. If you do not see the waves, the card won’t be able to tap.

Device: If the customer has a mobile wallet (e.g., a Mobile Banking issuer application with NFC capabilities: Apple Pay®, Samsung Pay®, Google Pay®), they can Tap & Go® if they have previously activated their card into their mobile wallet. Only the customer will know if they’ve done this.

Where does the customer tap?

The customer should take out their NFC card or enabled device, identify the NFC antenna and hold it in proximity until the payment has been accepted. If available, a sticker can help indicate where the NFC antenna is located.

Why Tap to Pay?

Tap to Pay is quick, simple and secure. It’s an ideal payment method for customers when they just need to pay and go. As a merchant, you can transform any enabled mobile device into a payment terminal. Each Tap on Phone transaction is protected through the same technology as dipped card transactions but provides a faster and, therefore, more pleasant customer experience.

Are Tap to Pay payments secure?

Tap to Pay payments use the same security technology offered as EMV chip cards that are deployed throughout the world.

How do you know if a transaction is successful?

Once payment card/device is successfully read, a beep should be heard. Solutions that have integrated Mastercard's Transaction Approval Sound and Transaction Approval Animation will play a unique set of notes used to signal the approval of a Mastercard payment transaction.

What if the transaction does not process?

Make sure your device has a data connection available/active, check that the mobile device cover is removed and retry tapping.